Frequently Asked Questions (FAQ)
Joint Ports Marine Services
1️⃣ What services does Joint Ports Marine Services provide?
We offer comprehensive maritime logistics solutions, including transportation and storage, workforce logistics, ship handling, marine supply services, vessel leasing, and customs clearance.
2️⃣ Where is your company located?
Our head office is in Al Jubail, Saudi Arabia, with branches in Ras Al Khair Industrial Port, Khafji Port, and King Salman International Complex for Maritime Industries and Services (IMI).
3️⃣ How can I contact Joint Ports Marine Services?
You can reach us via email at [email protected], [email protected], or [email protected]. You can also call us at 0555718513 or 0530074643.
4️⃣ Do you have a contact form on your website?
Yes, we have a contact form where you can submit inquiries directly.
Maritime Logistics & Workforce Services
5️⃣ Do you provide crew transportation services?
Yes, we offer airport-to-ship and ship-to-airport transportation for seafarers, including visa processing, hotel accommodations, and medical assistance.
6️⃣ Can you assist with obtaining work visas for maritime employees?
Yes, we facilitate work visa processing and other necessary documentation for maritime workforce deployment.
7️⃣ What types of ships do you provide leasing services for?
We provide leasing for workboats, tugboats, and supply vessels, coordinating between shipowners and lessees.
8️⃣ How do I request ship handling and provisioning services?
You can request provisioning services such as freshwater supply, waste removal, and marine catering by contacting our operations team.
Port Services & Approvals
9️⃣ What types of certificates and approvals can I obtain through your services?
We assist with No Objection Certificates (NOCs), entry and exit permits for materials, equipment approvals, and safety compliance certifications.
🔟 How long does it take to process port approvals?
Processing time varies depending on the type of approval, but we strive to ensure quick and efficient service.
1️⃣1️⃣ Can you help with port activity licensing?
Yes, we assist companies in obtaining and renewing licenses for operating within port areas.
1️⃣2️⃣ Do you provide leasing services for port facilities and warehouses?
Yes, we offer rental solutions for various port properties, including warehouses, storage facilities, and operational spaces.
Customs Clearance & Logistics Services
1️⃣3️⃣ What types of goods can you clear through customs?
We handle import and export clearance for various goods, ensuring compliance with customs regulations.
1️⃣4️⃣ How do I initiate a customs clearance request?
Simply contact our logistics team via [email protected] with the required shipment details.
1️⃣5️⃣ Can you handle both sea and land customs clearance?
Yes, we provide efficient customs clearance for both sea and land shipments.
Marine Supply & Equipment Services
1️⃣6️⃣ What types of marine supplies do you provide?
We source and deliver marine spare parts, safety equipment, navigation tools, and essential vessel supplies.
1️⃣7️⃣ How do I request a specific marine supply item?
You can send your request to [email protected], and our team will provide availability and pricing details.
1️⃣8️⃣ Do you offer global procurement services?
Yes, we work with local and international suppliers to ensure cost-effective and timely delivery of marine equipment.
Payment & Contracting
1️⃣9️⃣ What are the payment options for your services?
We offer flexible payment methods, including bank transfers and invoicing agreements, based on the services required.
2️⃣0️⃣ Do you provide long-term service agreements?
Yes, we offer customized contracts for businesses requiring ongoing logistics, leasing, or marine supply services.